Refund policy

Neonia Refund & Return Policy

Last Updated:  15th Sept

At Neonia, each bag is crafted with care, attention to detail, and offered at special early-bird discounted prices. Because these pieces are part of a limited-time introductory offer, we currently do not accept returns or exchanges.

We encourage you to review all product details, dimensions, and images carefully before placing your order. Our team is always available to answer any questions you may have to help you make a confident purchase.

Incorrect Items

All Neonia bags go through a 2-step Quality Check process to ensure they are free from defects before dispatch. In the unlikely event that you receive an incorrect item, please contact us within 48 hours of delivery at hello@neonia.in. We will arrange a replacement or refund for the affected product at no extra cost to you.

Why No Returns Right Now?

  • Our early-bird collection is offered at a special discounted price, making it possible for more people to experience Neonia.

  • To maintain this affordability while supporting fair wages for artisans and sustainable practices, we are unable to process returns or exchanges during this period.

Customer Satisfaction

Your happiness with your Neonia bag is important to us. If you have any concerns with your order, please reach out — we’re here to help.

Contact Us:

  • Email: hello@neonia.in

  • Instagram: https://www.instagram.com/bagsbyneonia/